floors are guaranteed for the following periods. The
guarantee applies to product defects only and does not cover the
installation there of.
Type of product
The Elf Guarantee
For the full guarantee period, the product is
guaranteed to be:
Guarantee conditions & care instructions
Elf floor boards should be installed
and cared for as instructed. The floor should not be subject
to extraordinary levels of stress, moisture or be treated
inappropriately. Eg. subjected to mechanical damage,
scratched or any unsuitable cleaning processes.
Elf floors must only be laid in
appropriate rooms and fitted in accordance with Elf floor
products installation guide.
Abrasion is defined as the complete
removal of the dÃ©cor layer in at least one area greater than
1 cm² in size.
Any damage caused by a pointy or
sharp edged object is not covered by the guarantee. The
maximum height an object may fall from is 150cm and should
weigh no greater than 1kg.
Scope of guarantee
On finalisation of a valid guarantee
claim, Elf will provide the customer with replacement
laminated boards from the current range. Any fitting costs
that arise, including the removal of old flooring and
profiles, shall not be the assumed responsibility of Elf and
does not form part of this guarantee.
How do I make a claim under the
If you feel you have a valid claim
for damage under the guarantee as specified above, contact
Elf immediately and submit the necessary complaint form,
photos and the original proof of purchase. Elf reserves the
right to inspect the laminate flooring in question upon
receipt, and may further choose to send the board to the
manufacturer for testing. For claims against floors which
have been installed and in use for a longer period of time a
percentage is deducted from the new price for each year the
floor is in use. The annual deductions are as follows: Class
23 7%, class 31 6% class 33 3.5% and entry products (6mm
independent from the class of use) 12.5%.
In the unlikely event a laminated
flooring panel being damaged, there are several options.
Provided the damaged area is relatively small, it can be
treated using a repair kit or parquet sealant. If the damage
is more serious, a professional installer will be able the
replace the entire panel if needed.
Despite strict quality controls,
damages or defects on single panels can occur. Always check
each panel before and during installation. No visible defect
claims will be entertained post-installation.
Elf laminated flooring is not
suitable for installations in wet rooms such as bathrooms,
saunas or similar rooms, and installation in such rooms is
not recommended and would void any guarantee.
Sub floor requirements
sub-floors must be prepared for installation in
accordance with normal sub-floor preparation procedures
and accepted tolerances within the flooring and building
sub-floor should not exceed a moisture level of 2%.
Evenness requirements are based on industrial
standards,and a maximum tolerance of 3mm/m is allowed.
sub-floor has to be a closed and self-supporting
sub-floor has to be clean and in a vacuumed condition.
Unsuitable sub-floors are textile surfaces such as
PROHEAT foil under floor heating is recommended and the
temperature is to not exceed 27˚C. Temperature may only
be increased by 5˚C per day until the desired
temperature is reached.
moisture barrier, all installations are to have the
minimum requirement of 80 micron builders plastic or
Combi Lay, overlapping at least 20mm and ending no
further than 5mm from any fixed structure such as walls,
pillars and built-in cupboards.
deviation not in line with sub-floor requirements should
be corrected prior to any installation of laminated
flooring products. Failure to adhere to above sub-floor
requirements prior to installation would result in
guarantee being null and void.
Acclimatize the floor panels in the room where the
installation is to take place, for a minimum period of
48 hours prior to installation. Failure to acclimatize
the product would result in the guarantee being null and
Laminated floors look best when the laminate panels are
installed parallel to the light coming in through the
Determine the width of the room and divide it into the
width of the laminated floor board. If the last row is
to be less than 5cm wide, it should be adjusted by
cutting the first row lengthways.
necessary to leave expansion gaps of at least 8-10mm
around all parts in the structure, i.e. walls, door
frames, stairs, pipes, pillars, cupboards etc. If the
necessary minimum requirement of 8-10mm expansion is not
met, the product guarantee would be deemed null and
void. Elf laminated flooring is made of organic material
and is therefore subject to movement such as expansion
and shrinkage due to climatic changes.
Transition mouldings have to be installed in the
following areas: At all doorways; All passage ways;
Single room with a length of more than 10m. Failure to
fit these transition profiles would result in incorrect
movement due to climatic changes and could result in a
possible claim. If the profiles and transitions are not
installed in accordance with installation guidelines,
any claim arising would be deemed null and void.
external door leading onto laminated flooring is to be
fitted with a suitable weather guard. Failure to fit all
external doors leading onto Elf laminated floors with
suitable weather guards would deem the product guarantee
null and void.
traps and/or floor mats are to be present at all
entrances leading onto the laminated floor product.
felt protectors to the legs of chairs and tables and all
other easily moveable furniture.
flooring mops specifically manufactured for use on
laminated flooring is to be used. The use of excessive
water or incorrect cleaning products and processes would
cause permanent damage to the boards and is not covered
in the guarantee.